Lydia Ramsey is a business etiquette expert with more than 25 years of experience helping others achieve success by adopting professional manners. She is also the author of the acclaimed book “Manners that Sell—Adding the Polish that Builds Profits.” As a speaker and trainer, Lydia works to help others polish their communication skills. She writes a weekly business etiquette column for several southeastern newspapers and has been seen in publications such as the Wall Street Journal, The New York Times, Selling Power and Cosmopolitan. For more information please visit: www.mannersthatsell.com.